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North Woods Home Care and Hospice Nationally Recognized

As a way to measure patient satisfaction, North Woods sends out patient satisfaction surveys. These surveys are sent by an unbiased third party vendor. In the case of North Woods that vendor is Fazzi Associates. North Woods recently received recognition as a national best practice agency. Agencies named as national best practice agencies are proven leaders and have excelled in one of the most important measures of an agency’s quality program- patient satisfaction. “This is a wonderful acknowledgement for both our staff in the field providing care and our clerical staff behind the scenes making everything work efficiently,” states Lynn MacGregor Administrator, “Much of our business comes from word-of-mouth recommendations, so the importance of patient satisfaction cannot be over stressed.”